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Quality Policy  
ISO 9001:2015

National Health Insurance Administration Co. (NatHealth) was founded with the main objective as third part Administration Company, to administer health insurance policies and corporate self-funded, health plans and other employee benefits. Professional NatHealth's ability to provide professional consultation services involves creation and improvement of existing healthcare programs and health insurance systems for its clients within the private and public sector.

In the line with the company policy towards improving the performance and skills of its employees, attaining customers’ satisfaction and for the implementation of a total quality management program it has been decided that:

  1. NatHealth management will be responsible for establishing and maintaining superior quality standards for its services towards improving its quality assurance system with goal of optimizing performance & reducing wasted efforts.
  2. NatHealth is committed to the requirements that will guarantee the preservation of the efficiency of quality, complaint and customer satisfaction systems and conduct the continuous improvement procedures that will guarantee systems sustainability and the confidentiality and security of the circulated information.
  3. NatHealth is committed to adopting an automated claim system that will form a guaranteeing frame of commitment to the objectives of the quality system while maintaining opportunities for review & improvement on an annual basis.
  4. NatHealth is committed to creating awareness of its quality policy among employees through the communication tools available & within the organization structure in a cascading manner.
  5. NatHealth management would strive to develop the skills and capabilities of its working personnel at all levels through continuous training and educational programs
  6. NatHealth management encourages ideas put forth by its employees aimed at quality improvement.
  7. NatHealth is committed to the ongoing legal frame within the countries that it operates in & falls within its specialty lines.
  8. NatHealth is committed to motivate stakeholder to submit their suggestion for improvement.
  9. NatHealth is committed to speedy and fair resolution of customer complaints.
  10. NatHealth is committed to meet customer needs and expectations that will elevate customer satisfaction.

 

Information Security Management System
ISO 27001:2013


National Health Insurance Administration Company is committed towards securing the Confidentiality, Integrity and Availability of information for the day to day business operations. The security of information and other assets is therefore regarded as fundamental for the successful business operation of National Health Insurance Administration Company.

This high-level information security policy is a key component of National Health Insurance Administration Company’s overall information security management framework and should be considered along with National Health Insurance Administration Company’s specific and more detailed information security policies, procedures, standards & guidelines.

Adherence to this policy will help to protect data/ information of National Health Insurance Administration Company and its customers from information security threats, whether internal or external, deliberate or accidental. It is recognized that detailed policies and procedures will be required and National Health Insurance Administration Company is committed to implementing these in full.

 

Vision
Our vision at NatHealth is to create a seamless flow of healthcare benefits to everyone touched by our business. We see our e-claim management system becoming the benchmark in the medical insurance industry, whereby it will be used by every doctor, pharmacist, lab technician and hospital administrator who believes in technology serving the human well-being.

To expand and be recognized regionally and internationally as the premier health insurance e-claim management service provider utilizing smart card technology.


Mission
NatHealth acts as the focal point where medical claims received from health care providers are audited and adjudicated utilizing our e-claim system features, including the smart card technology. This facilitates prompt payment to the rendering service provider. We strive to provide quality service to the end user while ensuring the lowest possible claim cost to insurance companies and self-insured corporate funds.  At NatHealth, we take pride in serving our clients with integrity; neutrality and dedication.

Provide service for our clients throughout the region, that will achieve the lowest possible claim cost and guarantee a high level of medical service to the end-user in accordance with the client's contractual policies.

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