In general, outsourcing involves the transfer of the management and/or day-to-day execution of an entire business function to an external service provider.*(wikipedia) In the insurance world, the external service provider is known as a third-party administrator (TPA). An arrangement is made between a service provider such as NatHealth and a client (companies, self-fund, etc.) through which NatHealth, the TPA, agrees to provide its client with a service in a more efficient and cheaper manner than if the client were to do it in-house.
At NatHealth we take our outsourcing responsibilities seriously. We appreciate the fact that our clients have chosen us as their business and honor our agreement to provide them with the best possible service in the health insurance field. NatHealth employees strive to work in harmony with their clients upholding our shared work ethic and our shared vision of success.